Since I was to be out of town next week, that was not a solution. ![]() His alternative was to wait for four or five days to have the missing charger sent out to me. I explained that I just spent three hours driving to and from Yorkdale in traffic and I was not prepared to do that again due to an error of the store's creation. Tyrell's approach was to tell me to drive back to Yorkdale to pick up the charger. My issue is the lack of response from the manager when I called to report the problem. The consumer provided the following when submitting the Complaint to BBB. There is no way possible that you will ever get a refund and there’s nothing they can do about it and the billing team that make that decision is no way that I can talk to them. When I called Apple, I explain to them about the whole situation and they was like the billing department made their final decision and I will not be getting about my money so I said, "You guys told me to let it charge me so we can see what the transaction was about." Well the customer service manager says there was no way of getting a refund and I was like so Apple stole from me and he was like there is no refund. So Apple stole my money for an app that I’m not even using And was not subscribe for at the moment. ![]() It’s charged $12.71 then it charges $10.59 for two inactive app and the same day it charges I call and request a refund and they going to say ineligible, although the supervisor could not tell me, what was the charges for to begin with, This is unfair and criminals. Now I let you guys charge me they wouldn’t give me back my money. The SYSTEMATIC answer to refund requests is a copy/paste of their terms and conditions. The Better Business Bureau has thousands of complaints regarding refunds not being honoured. BUT here is what their terms and conditions say: “If technical problems prevent or unreasonably delay delivery of Content, your exclusive and sole remedy is either replacement of the Content or refund of the price paid, as determined by Apple.” NONE of this was offered to me although the technical glitch is obvious (transactions performed before 9/12 12:00pm CDT and 9/13 12:00pm CDT WORKED and goods were delivered.Īpple Customer service is a joke, their products appeal is not worth being held hostage without any recourse. I was given a link to their terms and conditions page (only read. I asked to make an official legal complaint regarding the flawed customer service process. It is against policies.ģ- Follow the process but once the process is over, final decision cannot be changed.Ĥ- I cannot give you the number or forward your call to someone who makes decisions. So, after not getting any response via chat, out of desperation, I called 1-800-MY-APPLE, and I must admit that I yelled at them out of frustration when they told me the same thing and advised me to contact my local law enforcement.ġ- I don't have the information about the “why” of the decision.Ģ- I cannot forward your call to someone who knows. ![]() It's very frustrating and it ruined my plans of using the iPhone for personal events. It's unbelievable that I have to go through all this just to get a phone delivered to my home. But how can I return the phone if the "cheap" transportation company lost it? Now that they have the serial number, they should be able to track where the phone is. ![]() On Saturday, the 9th, I contacted them again via Chat, explained the whole story once more, and now they tell me that they can issue a refund if all the items are returned. The first one was a technical assistant support advisor who referred me to a sales specialist, who asked me to explain everything again even though I had already done so twice (they don't keep records of previous interactions with the customer), despite having my order and Apple ID. In fact, I had contact with 2 customer service representatives. They instructed me to wait for an email where the investigation would be concluded. On Monday, September 4th at 6pm, I contacted them again via Chat and they clarified once more that they would provide a replacement, but the case would be closed within 2 business days.
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